This Privacy & Cookie Policy explains how LUXEAT CONSULTING LTD (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit luxeatguide.com (the “Website”), and your rights under UK GDPR and EU GDPR.
Data controller: LUXEAT CONSULTING LTD
Address: 2 Heap Bridge, Bury, Lancashire, BL9 7HR, United Kingdom.
Data protection contact (general & rights requests): aiste@luxeat.com
(You may also send formal privacy requests to privacy@luxeatguide.com if you prefer.)
If you have concerns about data protection, you have the right to complain to the UK Information Commissioner’s Office (ICO) or the relevant supervisory authority in your EU Member State.
We collect only the personal data necessary for the Website’s operation and for the services we provide, including:
a) Data you give us
Name, email address and any message content when you contact us or sign up for newsletters.
Account details if you register for a user account.
b) Technical / usage data
IP address, browser type/version, operating system, device identifiers, pages visited, time & duration of visits, referral URLs and other analytics data.
c) Cookies & tracking technologies
Cookies, web beacons, tags and similar technologies (see Cookie section below).
We do not knowingly collect or process special category data (sensitive personal data) or data from children under 16.
We process personal data for the following purposes and legal bases:
To provide and operate the Website (performance of contract / legitimate interests).
To respond to enquiries and provide customer support (performance of contract / legitimate interests).
To send newsletters or marketing communications where you have given consent (consent).
To analyse and improve the Website using analytics (legitimate interests).
To comply with legal obligations such as fraud prevention or law enforcement (legal obligation).
We will only use personal data for purposes compatible with those set out above.
We may share personal data with trusted third parties who provide services to us, under contract and only as necessary. These providers may include:
Hosting providers (e.g., WP Engine).
Analytics providers (e.g., Google Analytics, Google Tag Manager).
Map providers (e.g., Google Maps, OpenStreetMap).
Email delivery and marketing services.
Professional advisers (legal, tax) where required.
We require these providers to maintain appropriate safeguards and only process data according to our documented instructions.
We may also disclose personal data to comply with legal obligations or to protect rights, property or safety.
Where personal data is transferred outside the UK or European Economic Area (EEA), we will ensure adequate safeguards are in place — such as adequacy decisions, Standard Contractual Clauses (SCCs), or other recognised transfer mechanisms — to protect your data in accordance with UK/EU law.
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Typical retention periods:
Enquiry/contact email data: up to 3 years after last contact.
Account data: while account is active and for a reasonable period after closure for legal purposes.
Analytics data: aggregated or anonymised; raw analytics retained as per provider settings (usually up to 26 months unless adjusted).
If you wish us to delete or restrict your data, see “Your rights” below.
Subject to applicable law, you have the right to:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your personal data (“right to be forgotten”) where legal grounds allow.
Restrict processing of your personal data in certain circumstances.
Object to certain processing (including direct marketing).
Data portability — receive your data in a usable format and transmit it to another controller.
Withdraw consent at any time where processing is based on consent.
To exercise these rights, contact: aiste@luxeat.com. We may request proof of identity. We will respond within one month (may extend by two months for complex requests).
You also have the right to lodge a complaint with the ICO (in the UK) or your local EU data protection authority.
We use cookies and similar technologies. On first visit you will see a cookie consent banner enabling you to accept or reject non-essential cookies.
Types of cookies we use:
Essential cookies: necessary for the Website to function.
Analytics cookies: to understand site usage (e.g., Google Analytics).
Functional cookies: to remember choices or preferences (e.g., language).
Third-party cookies: map services or content embeds (e.g., Google Maps).
Cookies typically expire after up to 13 months (non-essential cookies). You can control cookies through your browser settings and withdraw consent via the cookie banner.
Embedded content (videos, social posts, booking widgets) may collect data as if you had visited the third-party site directly. We are not responsible for the privacy practices of third parties; please consult their privacy notices.
We implement reasonable technical and organisational measures to protect personal data (encryption, access controls, regular security assessments). However, no internet transmission is fully secure; absolute security cannot be guaranteed.
Our Website is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us to request deletion.
If you believe content on the Website infringes your copyright, contact: aiste@luxeat.com with a clear notice including identification of the copyrighted work and location on the site. We will respond and act in accordance with applicable laws.
We may update this policy to reflect changes in law or our practices. The updated policy will be posted on the Website with an updated “Last updated” date. Significant changes will be highlighted where appropriate.
For privacy inquiries or to exercise your rights, contact:
Email: aiste@luxeat.com
LUXEAT CONSULTING LTD
2 Heap Bridge, Bury, Lancashire, BL9 7HR, United Kingdom
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A personal journey, carefully curated
The Luxeat Guide is a handpicked journey to unforgettable tables and stays. Curated by Aiste Miseviciute, it celebrates authenticity, craftsmanship, and timeless travel.
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